At Lahaina Divers, taking care of our guests and team members is of paramount importance to us. The COVID-19 pandemic has required us to elevate our standards to an even higher level with new protocols for the current circumstances.
Note: Please check HERE for re-opening updates
While closed to the public during Maui’s quarantine period, we completely stripped the retail, check in and shop area, removing all material to storage. All areas were deeply cleaned, including the bathrooms and light fixtures. We painted the walls and recoated the floors. Some display cases and benches were removed to make social distancing easier. Materials were disinfected before being brought back into the store. Staff have been trained on enhanced hygiene practices.
The Hawaii Department of Land and Natural Resources (DNLR) has provided strict requirements for charter operations under COVID-19. These policies are subject to change as we move through the pandemic recovery. We know this may present some momentary challenges and appreciate everyone’s patience and cooperation during this period.
In addition to our internal policies regarding staff wellness, facility and boat cleaning and disinfecting, there are new regulations affecting guests.
All staff and guests will practice these enhanced measures
Cleanliness and hygiene. All persons are asked to wash hands frequently and use hand sanitizer. Though a sanitizer station will be provided, you are welcome and encouraged to carry your own hand sanitizer.
Social Distancing. Practice current social distancing recommendations (min of 6ft) to the extent possible for safe boating operations on board the vessels, while waiting in line for check-in and inside the store or rental equipment area. Passengers and crew from the same household are not required to social distance from each other.
Cover. Where practical, a face mask covering mouth and nose must be worn, including while waiting in line, in Lahaina Divers Facilities, waiting to board, and onboard vessels. If you do not have a mask, check in advance on the supply for sale at Lahaina Divers store. We recommend a quick-dry neck gaiter, that can be pulled up to cover your nose and mouth, and also protect your head and neck from sunburn.
Avoid sharing. Guests and staff will avoid sharing materials whenever possible, except among members of the same household.
Requirements of our guests
Wellness. Lahaina Divers has instituted mandatory temperature checks for all guests. This is done by a noninvasive, disinfected thermometer. Guests with a temperature of 100.3 degrees or over will be restricted from participating in Lahaina Divers diving or snorkeling excursions.
If you are not feeling well, please stay home. Any guest exhibiting symptoms of COVID-19 may not enter Lahaina Divers facilities or vessels. If you are not feeling well, please call us 48 hours in advance to reschedule with no penalty. If you arrive for a charter and are determined to not be well enough to dive, you will not be eligible for a refund.
Waivers. To further protect the wellness of guests and staff, guests are required to sign a special COVID-19 addendum to our general liability waiver. All waivers will be made available online before we reopen, so you can complete them from your computer or smart phone.
Check in method. We are implementing a QR code on all reservation confirmation emails (coming soon). We ask that you have this reservation confirmation with you, either printed or on your phone. This will allow us to scan your code when you show up for your charter with no touch necessary. If your confirmation does not have this code, don’t worry. We will be able to see it if it was added after you booked your charter.
Capacity. We are restricting the number of individuals in the retail store, which also serves as our check in area, to encourage social distancing.
Please form a line on the sidewalk outside the front door. Floor markings will indicate when you can advance to the counter. Once you are checked in, you will proceed to the back of the shop, obtain your rental gear or exit out the back door. You may then proceed to the harbor. Keep the driveway area clear for our trucks pulling in and out.
How we handle dive gear
Disinfecting gear. We disinfect all dive & snorkel gear before each use using a disinfecting product on the EPA’s list. That includes BCD, regulator, mask, snorkel, snorkel vest, fins, wet suit, weights and tanks.
After rinsing, snorkels and regulators get a final spritz with disinfecting mouthwash to avoid any adverse taste.
Gear will be transported to the harbor on a Lahaina Diver’s truck, which is also regularly sanitized. If you brought your own gear, there will be a designated area for you to disinfect your gear.
Boarding the Boat and Underway
Pre-boarding. All guests must use the hand sanitizer station prior to boarding and are welcome to use hand sanitizer while on the boat.
Social distancing. We have reduced the capacity of divers and snorkelers per charter to provide more social distancing space. The crew will monitor each deck to encourage social distancing of at least 6’ where practical among guests, unless they are members of the same household unit.
In addition, we have established flow of traffic in boarding and disembarking our boats by section to avoid close interaction. Please be patient during this process.
Food and beverages. We are not able to provide food or beverage service at this time, other than ample clean drinking water on board the boats. You are welcome and encouraged to bring your own snacks, lunch and refillable water bottle. Please note when you pack your lunch, we are unable to provide a shared cooler, so nonperishable items or a small insulated bag with a reusable ice pack is recommended.